At NWSledder, we want you to be 100% satisfied with your purchase. We understand that buying apparel online can be difficult, so please do note the measurements on the product pages. So we have a return policy that takes the risk out.
Any purchase may be returned in new and unused condition for any reason within 28 days with the following options:
- 100% Refund in the form of a store credit*
- Refund to your Credit Card with a 20% restocking fee.
All returns must be accompanied by an RMA. You may obtain an RMA by contacting us through the contact form on our site.
Return shipping is always your responsibility. We understand the idea of paying a restocking fee is not a very nice idea, that is why we have the 100% store credit option. The store credit option allows you to return an item and find a replacement without costing either of us an arm and a leg. The restocking fee covers the very real costs of processing an order, shipping that order, receiving the return, credit card processing fees, inspecting the return and processing a refund.
We would love to run a site with no such restocking fees, but it just isn’t feasable for a small company like ours. We hope you understand, and know that we will go to great lengths to take great care of you.
*Excessive returns may result in a restocking fee even with store credit.
GOODS WILL ONLY BE ACCEPTED FOR RETURN IF THEY ARE RETURNED WITHIN 28 DAYS OF DELIVERY, UNLESS WE HAVE NOTIFIED YOU OTHERWISE. THE ITEM IS YOUR RESPONSIBILITY UNTIL IT REACHES US. THEREFORE FOR YOUR OWN PROTECTION WE RECOMMEND THAT YOU SEND THE PARCEL USING A DELIVERY SERVICE THAT INSURES YOU FOR THE VALUE OF THE GOODS, ALONG WITH A TRACKING NUMBER.
THE COST OF RETURNING THE ITEM TO US IS YOUR RESPONSIBILITY. DELIVERY CHARGES ARE ONLY REFUNDABLE WHERE GOODS ARE FAULTY AND A REFUND IS MADE. PLEASE ALSO NOTE WE WILL REFUND AN ITEM IF IT IS FAULTY, AFTER A THOROUGH CHECK OF THE ITEM. PLEASE ALLOW 7 WORKING DAYS FOR A REFUND TO BE PROCESSED.
IF YOU HAVE ANY FURTHER QUESTIONS PLEASE CONTACT US.